Robert S. Falkowitz, DPSM, is the founder and principal consultant of Concentric Circle Consulting, a company specializing in Service Management training and projects. His practical experience is in all phases of IT management, from software development through infrastructure design and package integration. He has also had roles in quality management, strategy and planning. He is the author of the book IT Tools for the Business when the Business is IT: Selecting and Implementing IT Service Management Tools and has published various articles concerning service management.
Dr. Falkowitz is a member of the board of directors of itSMF Switzerland, itSMF Publishing's Editorial Advisory Task Force, the itSMF International Ethics Review Board and is a member of the priSM Institute's Credential Services team for EMEA.