Colin Rudd has been working in the IT industry for over 35 years and is internationally recognised as a leading authority on Service Management. He has been heavily involved in the development of ITIL®. Colin was a lead author in the development of Versions 1, 2 and 3 of ITIL® and was responsible for the design of the ITIL® Version 2 framework. Colin now works for his own company and is using his extensive practical knowledge of Service Management to assist a number of major clients with the implementation and improvement of their Service Management processes and solutions. He has delivered Service Management training and consultancy all over the world and has presented at many International conferences, seminars and workshops on all aspects of Service Management, IT Management and Project Management.

Colin has been involved as an Examiner on numerous IT and Service Management for over 15 years and is also a member of the ITIL® Qualifications Board. He is also a member of the ISO/IEC work group (WG25) responsible for the enhancement of the ISO/IEC 20000 the International standard for IT Service Management.

He was former President of the Institute of IT Service Management and is now a Director of itSMF International and Chair of the itSMF Standards Management Board, through which he has been a driving force for the establishment of Service Management certification and qualification schemes, particularly ISO/IEC 20000. Colin’s enormous contribution to the Service Management industry was recognised in 2002, with the presentation of the itSMF’s “Paul Rappaport” lifetime achievement award.